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91
Richard (Derksen) could you please save the cut-off email in PDF format, depersonalize it & attach it to a message here. I think that would be helpful.
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Exactly; if you bought AA in the past you are considered a charter member. There's no room for misinterpretation. To me it seemed back then that they were sort of containing the existing userbase so that they could move on with a new strategy/pricing towards new customers. I thought is was great being recognized for my loyalty but that turns out to be different now. How unfortunate.
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General Discussion / Re: AlphaAnywhere not on current subscription will cease to function Feb 1 2016
« Last post by rderksen on January 18, 2016, 10:25:04 AM »
Thanks for posting the PDF on the charter member pricing Clipper. I too got the email and the first line you highlighted caught my attention.
The email was to renew at that time. (I didn't keep any documentation relating to the offer)

My subscription was not up for a few months so I decided not to renew at that time. Again I refer to the part you highlighted... since I had purchased in the past I assumed I had a charter membership. Well....the next month I got an email from Morris stating it was too bad I didn't take advantage of the charter membership offer when it was offered. Hmmmm I thought I was a charter member automatically because of past purchases and never letting my subscription expiring. Of course he had new offers for me, and then last week the infamous cut-off email.

Honestly...at this point I can't trust anything they say and it truly worries me.


Richard
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And here's the email confirming we are entitled to a free WAS. Attached.
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And here's the october 2015 FAQ I could not upload on the Alpha messageboard. Attached.
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General Discussion / Re: AlphaAnywhere not on current subscription will cease to function Feb 1 2016
« Last post by PeterGreulich on January 18, 2016, 09:20:56 AM »
Cool.
97
And here is mine:

Quote
While my subscription is active till december 2016 & not having received the email that caused Pete to start this thread I got the feeling all of a sudden of being a sitting duck waiting to get shot.

Without questioning Richard's integrity, reading his one line reply here does not re-assure me and looking at some other replies of those that spoke out it looks like I'm not the only one.

I currently use Alpha Anywhere for internal use & for my website. When I started using Alpha back in 2008 I intended to become an independent developer again; it's still a plan but other business opportunities came along. I do however keep my subscription active & I continue to invest a lot of time in the product while it is evolving. My subscription currently is active until december 2016 paid for well in advance back in july 2015 after another -forgive me for saying so- pressing round of "buy now/expires tomorrow" spam. I really hate those emails and many with me.

If I need another license I know where to buy it.

If I need to renew my subscription then send me 2 or maybe 3 "subscription expiration warning" emails in the course of the last 60 days before expiration, then 1 more email after expiration to tell me that I'm in a 30 days renewal pending grace period. Then finally send me an email 31 days after expiration to thank me for my business and inform me that I will no longer be entitled to updates but that I can -if needed- buy an upgrade.

And if I buy or renew something provide me with a formal invoice clearly indicating what I bought not just an excel sheet I have to beg for. I personally never experienced orders or renewals not being followed up on but I have reason to believe what others are saying here and in other messages: I think that is beyond every imagination possible.

I can live with an occasional promotion for example in a slow business period like the summer; many companies do that. But please not every other week and please not with discounts that destroy the value of the product. If the market value truly is 2.499$ then don't promote it for 999$. Alpha Anywhere is not a consumer product. And if you indeed succeed to regularly sell the product at 2.499$ then most certainly don't promote it at 999$ because you will frustrate those that did pay 2.499$

I did not engage in renewing my subscription back in october 2015 after yet another round of pressing "buy now/expires tomorrow" spam; why would I do that 14 months in advance? In a FAQ on the Alpha website back in october 2015 (see below) it was "suggested that now would be a good time to renew" but it was also clearly stating that "As a charter member, you will be guaranteed this pricing going forward for all future extensions, PROVIDED you do not let your subscription lapse. This means that your extensions will continue to be just $999 per year." and "Will I always be able to extend my subscriptions at this price? YES, as long as you remain current and do not let your subscription lapse ( We will notify you in a timely manner if/when your subscription is ending)".

The FAQ could not be more clear and it was actually the first time to my knowledge Alpha came forward with such a clear document. While a lot of this was already confirmed in a combination of both commercial & private email, order confirmations etc I & many others applauded the FAQ: everybody finally knew his position without any risk for misinterpretation.

So I & all other subscribers are on a 999$ per year subscription that entitles us to a developer copy, a free WAS (from an  earlier communication) , mobile, IIS plugin ,tablet optimized forms etc. To date nothing has been excluded. If one stops paying the subscription it turns into a perpetual license that cannot be updated anymore.

If a moderate yearly price increase were to hapen I'd personally have no problem with that. Even with intrest rates being close to zero. I do greatly recognize the effort Alpha is doing technically.

Subscription in terms of the current Alpha Anywhere product actually is not the right term to use: it sould be called "Maintenance" Alpha does not deliver any service whatsoever when you fire up the developer or application server. They provide updates/new features which you can choose to install if you are entitled to do so. You become entitled by paying a certain amount of money currently called "subscription" but what should actually be called "maintenance".

When the Alpha cloud offering will become available then they will actually be providing a service to you: an AWS instance with IIS & the Alpha Anywhere IIS plugin to which you can publish applications created with your developer copy. Here a subscription is the correct term; you pay & in exchange you get a service , you stop paying & the service stops working.

The Alpha Anywhere IIS plugin design allows you to select the Alpha build number at publishing time so it will work for different builds. If someone opts not to renew his subscription and continue on a perpetual he'd still be able to publish to that cloud service simply by indicating his build number provided that his build is a supported build and of course provided he has paid a subscription for the cloud service.

My suggestion to Alpha is to treasure it's existing customers the best way possible -not squeeze them- and go after new customers to really grow the business.

Charismatic evangelists like Dion McCormick can do that.

And then you'd easily see 500+ attendees devcons. And then I'd be again more than willing to spend money to make the trip all the way down to the US & attend and then I'd probably understand I could not be greeted personally because there's just too many folks around.

For now I hope Alpha will inform asap all it's existing customers individually -including those who did not receive "the" email- that this was a miscommunication and clearly indicate customers' options by repeating the october 2015 FAQ contents. New customers can be informed via the website and their pricing / terms may very well differ from those of existing customers although I see not a lot of room to make that very different. To change development platform is a big decision and costs a lot of time, if price is an extra hurdle many will choose to stick with their current platform.

I've always been and continue to be a great fan of the product & it's creators. I went great lengths in helping to improve, beta test & defend the product. I do realize that looking at my 1.800+ other messages on this messageboard one might find this being a somewhat contrasting message but I felt I could no longer remain silent. I did not intend to offend anyone & if I did then I do apologize: I wrote this message with the very best intent.

I hope many others will come forward & speak out now. Please do it in a respectful way.


I could not attach any files to this message so here's a copy paste from the FAQ that was put online on the Alpha website in october 2015:

FAQ

How do I know if I am a Charter Member?

If you have purchased an Alpha Anywhere in the past, you qualify as a Charter
Member.


Are my current Alpha Anywhere licenses still perpetual licenses?

YES, as a charter member, your licenses are still perpetual. If you chose not to extend your subscription, you will still be able to use the software uninterrupted, but will not be entitled to any new features, updates or upgrades.


If I extend my current subscription or purchase a new subscription to Alpha Anywhere under this Charter Program, will they continue to be perpetual licenses?

YES, as a charter member, for extensions of your current Alpha Anywhere licenses, or the purchase of new licenses, your licenses will still be perpetual.


If I extend my subscription now, or purchase a new set of licenses now, what will my extension amount be going
forward?

As a charter member, you will be guaranteed this pricing going forward for all future extensions, PROVIDED you do not let your subscription lapse. This means that your extensions will continue to be just $999 per year.

What happens if I do NOT extend my subscription?

If you do not extend your subscription, after your subscription lapses you will be able to continue to use the software as a perpetual license, but you will not be entitled to upgrades/updates etc. However if at a later point, you decide to extend your licenses, you will NOT be entitled to this pricing or licensing, and will need to extend/purchase under our current terms and pricing.


What if I am a current subscriber and need to purchase additional licenses, what are the costs involved?

Additional Developer Licenses: $499
Must have at least 1 active subscription to take advantage of this
Additional App Server Licenses: $699
Must have at least 1 active subscription to take advantage of this
Additional IIS Server Licenses: $999
Must have at least 1 active subscription to take advantage of this

Is the IIS Server Included with this subscription extension?
YES, as a charter member, the IIS server is included for you.
  -
Will I always be able to extend my subscriptions at this price?
YES, as long as you remain current and do not let your subscription lapse ( We will notify you in a timely manner if/when your subscription is ending)

What about Amazon S3 Storage and OData connectors that appear to be only available in your Enterprise offering?
As a Charter member, you will be entitled to these additional features at no additional cost.


And here's a copy/paste of the email dd june 19th

What's Included in Your Subscription?

As you can see at our new shop page, with the introduction of Alpha Anywhere, there have been significant updates to the subscription pricing structure for new customers. Most importantly, the Developer Edition and the Application Server have been split into two separate products.

So, what's included in your current subscription?

As an active Alpha subscriber, you get both. Each of these licenses include all new features, updates and future releases for the remainder of your subscription period. In addition, because of your history as a loyal member of the Alpha Software community, as long as you maintain an active Alpha Anywhere Developer Edition subscription with us (i.e. it
does not lapse) you will get your Application Server license free of charge.
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General Discussion / Re: AlphaAnywhere not on current subscription will cease to function Feb 1 2016
« Last post by PeterGreulich on January 18, 2016, 09:09:12 AM »
Here is my post from yesterday that was part of the deleted thread on the A5 message board entitled "Any individual licenses which have expired will cease functioning at the end of January, 2016 if they are not renewed".


Quote
Post #121
I've been away and just catching up now. I can't imagine a worse decision than to suddenly (or ever) kill the user's development platform. Not only would it be an outrage beyond comparison, but a total contradiction of promises made in writing by Alpha previously, as others here have pointed out. Nothing would damage Alpha's reputation more than implementing such a thing. The fact that it was even planned shows a total disrespect of Alpha's customer base. What enterprise, much less solo developer, would buy Alpha Anywhere knowing that some day Alpha may decide on a whim to pull the plug if you allow your subscription to lapse or expire? That ill-conceived and ill-thought out plan has now apparently been shelved (I would like to believe forever, but who really knows)? That's good. But developers here shouldn't start applauding Alpha as if they now have made some heroic decision. They have not. They pulled back on a decision that would be fatal for their business had they proceeded with it. It's inexcusable and is rightly being condemned.

P.S. And no, do not remove this thread. That's exactly the kind of behavior that harms Alpha and the A5 community.
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General Discussion / Re: AlphaAnywhere not on current subscription will cease to function Feb 1 2016
« Last post by PeterGreulich on January 18, 2016, 09:05:21 AM »
I advised him to do 1 thing:  damage control to the extremest extent possible. Taking down a thread of worried customers is not my understanding of damage control. How unfortunate.

PS: Richard has not called me yet: it's 6pm here now.


He will never call.
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General Discussion / Re: AlphaAnywhere not on current subscription will cease to function Feb 1 2016
« Last post by PeterGreulich on January 18, 2016, 08:59:37 AM »
Quote
I did not see an increase of attendees back in september but rather a decrease and almost no new faces.




Exactly Frank. No new customers. No new faces. Less attendees. They aren't growing. They are not going to pick up "Enterprise" customers just because they are now starting to charge "Enterprise" prices. They trample upon their loyal customer base while seeking pie-in-the-sky mobile developers which by and large will never switch to Alpha from whatever platform they currently use. Richard confuses the huge growth of mobile which is consumer driven with mobile developers. If Alpha was providing end-user consumer apps that would be one thing. But they are providing a development environment which is an entirely different market.




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